Frequently Asked Questions

Everything you need to know about your Kumori shopping experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.

Are your materials sustainably sourced?

Yes, Kumori is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.

Can I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and flexible payment options via Klarna and Afterpay.